RiverSuites
Luxury Cabins & Villas
Reservation & Deposit Policy
(Overview
– Policy is below in “white”)
Please note, we own a multi-million
dollar resort,
thus we have financial demands that goes along
with such a value.
We wish we never had to keep a deposit,
but many times we are booked up months in advance of a busy
period.
We do not use “waiting lists” and often
turn away hundreds of people
who do not give us their name/number and when people cancel
at the last minute,
many times we cannot re-rent the cabin, thus
our revenue for that period is hurt,
and your deposit is used to help offset our revenue loss.
No matter what the reasoning is to
cancel within 30 days of your reservation,
by placing your reservation with us, you are hereby
notified that unless
we can re-rent your cabin for your entire reservation,
we will not return your deposit.
Deposit & Cancellation
Official Policy
Your reservation is not Confirmed
unless we receive a 50% deposit
of your entire reservation.
If paying by check, until funds clear our bank,
your reservation is not Confirmed.
Once your reservation is Confirmed, your rate is locked. You
will be asked how many people are going to be staying in your
cabin for
our records, but you may bring additional people up to the
maximum
allowed rating for each cabin without extra
expense. YOU are
responsible for ANYONE staying in your cabin.
ABSOLUTELY NO CAMPING ON OUR PROPERTY –
doing so
will void your reservation and your deposit will be lost. We are
not licensed for camping – neither outside or inside campers
or
motor homes or vehicles.
Reservations cancelled before 30 days of
reservation date
will receive 100% reimbursement*.
30 day written notice to cancel is
required or entire deposit is forfeited.
The 30 day time period starts when WE
receive such notice,
not when you send it, so we advise that you also telephone us
and we will send you a Confirmation of Cancellation via email
or by USPS.
Only the person who placed the reservation
can cancel the reservation.
However, deposit will be returned within
the 30 days if we can re-rent the cabin
for your entire reservation period, or partial return will
occur if we can rent
for a partial period of your reservation period.
If you fail to cancel and fail to show up,
you will still be charged for the cabin
as we cannot rent it while there is a
reservation in place. So, if you find
you cannot come
at the last minute, a 24 hour notice could save you the
remainder of your cabin charge,
and possibly the entire cabin charge if we find someone to
rent it to at the last minute.
If we have to discount it at the last
minute to get it rented, the difference of what it
was rented for is all you will have to pay.
Switching to another date within 30 days
of your reservation is NOT allowed to save your deposit.
*For groups, if you reserve more than one
cabin and have to cancel
one of those cabins within the 30 day period,
the deposit for that cabin is lost unless we can re-rent it.
HOWEVER, groups that rent 3 or more cabins and want to completely cancel will
incur a 10% charge unless you cancel within 90 days - as we will have
taken those cabins off the market and it will make it difficult for us to re-rent those cabins.
*For those renting a single cabin for more than 10 days, those who want to cancel will incur a
10% charge unless they cancel within 90 days - as again, you will have taken that cabin off the
market for a long period of time.
Any damages to the cabin during your stay
will be charged to you
in accordance to
We do reserve the right to be able to
cancel your reservation
and will return your entire deposit only in the event if the
cabin(s)
you are reserving are damaged somehow beyond occupancy.
In 10+ years of operations, this has never
occurred.
We also reserve the right to cancel your
reservation on the spot
if you attempt to put more people in the cabin than what
the cabin is rated for per our main website rating for each
cabin
(please see our
main website for occupancy ratings).
A written wavier to exceed the occupancy
may occur in special
circumstances – please disclose of this need ahead of
time.
Any
damages or cleaning fees that may occur
if this happens are your responsibility. If we cannot re-rent
your cabin due to the lateness this occurs, your security
deposit
will be used to offset our expenses.
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